Status: Pre-launch template · Effective date: [INSERT DATE]
1. Who provides the service
TrackNest is an application planned by [INSERT LEGAL ENTITY, ADDRESS, AND CONTACT INFORMATION]. These draft terms are intended to govern access to the service once officially launched.
2. Scope of service
The planned service connects to supported ecommerce stores and displays shipment tracking data provided by carriers and authorized data partners. Carrier updates, location accuracy, and delivery estimates vary by provider and may be unavailable or delayed.
3. Eligibility and accounts
Merchants must have the authority to install and connect an application to their store, provide accurate registration information, and safeguard account access.
4. Subscriptions and payments
Planned subscriptions include monthly tiers with shipment allowances. Actual pricing, billing arrangements, trial eligibility, renewal, refunds, cancellation, and usage-limit rules must be finalized and disclosed in the production subscription agreement before accepting payment.
5. Merchant obligations
Merchants are responsible for using the service lawfully, providing appropriate notices to customers, and obtaining any permissions or rights necessary to process order and shipment information.
6. Acceptable use
Users must not access other merchants' data, interfere with the service, submit fraudulent tracking information, or attempt to bypass subscription or security limits.
7. Third-party services
Use of BigCommerce and external carriers or tracking services may be subject to additional terms. TrackNest is independent and is not affiliated with or endorsed by BigCommerce.
8. Service availability
Delivery events originate with external carriers, so complete, continuous, or real-time tracking data cannot be guaranteed. Actual support and uptime commitments should be documented after infrastructure and operational policies are established.
9. Data protection
Use of merchant and shipment data will be governed by the finalized Privacy Policy and, where needed, a data processing agreement.
10. Liability, termination, and governing law
Commercial limitations of liability, warranties, dispute procedures, governing law, and termination terms must be completed with qualified legal review before launch.
11. Contact
Questions about these terms: [INSERT VERIFIED SUPPORT EMAIL].